|
|
|
|
Please answer based on the country you are located in. If you are responsible for a number of contact centres across different countries, you may complete a separate survey for each country. If you are responsible for multiple contact centres in one country, please answer on behalf of the centre you are most familiar with.
|
| |
Please specify which country your contact centre is located in:
|
|
|
|
|
| |
Q1. What is your organisation's primary business activity?
(Please select one response only)
|
|
|
|
|
| |
Q2a. How many contact centre seats are there in your centre?
|
|
|
|
|
| |
Q2b. How many employees do you currently have working in your contact centre in the following categories?
|
|
|
|
|
| |
Q3. Does your contact centre handle...
|
|
|
|